The news of a lawsuit against Comcast hasn’t come as surprise to many. We’d known cable company customer service was terrible for decades even before John Oliver told us about it in one of his famous expose pieces. When 24/7 Wall Street published their report of customer service satisfaction across 15 different industries, Comcast came in dead last for seven consecutive years, confirming what most of us already knew. It’s what happens when you have a virtual monopoly on a product everybody wants.